Remote view and control
Run sessions in the installed apps. Screen control depends on Host authorization and supported device permissions.
REMOTE SUPPORT · TEAM WORKSPACE
Remote support, organized for your team.
Stay close to your devices. Bring your people together. Keep support moving, wherever the work happens.
WindowsAndroidCloud workspace
Front SupportDevice inventorySample
Office computerWindows
Service counterAndroid
Kiosk displayAndroid
Team meetingKeep the conversation connected.
Product illustration · sample devices
One connected support workspace
Remote supportDevice inventoryTeam workspaceCalls and meetings
BUILT AROUND YOUR WORK
One workspace. Many places to help.
From the office desktop to the service counter, make the next support step easier to find.
Help from anywhere
Use the installed apps to reach an authorized device and work through the issue together.
Explore remote supportKeep devices in view
Bring device groups, reported inventory and shared access into one clear workspace.
Explore device managementSupport as a team
Organize company roles, invite your people and keep conversations close to the work.
Explore team toolsDevice groupsSample
Office computer
Service counter
Kiosk display
Product illustration · sample devices
CONNECTED, NOT COMPLICATED
Your people and devices.
A clearer way to work.
Apps for sessions. A cloud workspace for the people, devices and business behind them.
- Company and device access
- Asset details without guesswork
- Plans, invoices and subscriptions
A PRACTICAL WORKFLOW
From request to resolution.
Register the Host
Install the app and authorize the access required by the device.
Organize your team
Save devices, group access and invite the right support users.
Connect in the app
Start an authorized session and use the tools available on that Host.
HELP ALONG THE WAY
A straightforward start.
Setup guidance, account recovery and practical answers before your next connection.
FRONT SUPPORT PRODUCTS
A connected workspace for support.
Apps for sessions. A cloud workspace for the people, devices and business behind them.
Device inventory
View reported manufacturer, model, software versions, serial number and available MAC addresses. Missing or restricted values are shown honestly.
Company and device access
Organize members, roles and shared device access without making every user an administrator.
Calls and meetings
Join Front Support meeting links or use the app's communications workspace. Camera and microphone access require consent.
Accounts and recovery
Use your display name, email confirmation and verified recovery contact to manage your account.
Plans & billing
Review company plans, subscriptions and invoices in the website. Actual availability is shown by the billing service.
PLANS & LICENSES
Plans sized around the work you do.
Choose a company plan by technician seats, registered Host devices and simultaneous sessions—not by how many names you keep in an address book.
Review available plansPrices and availability come from the company's current billing configuration. Sign in as a company owner to see the actual plans and checkout status.
Understand the allowances
Technician seats
A technician seat identifies a support user included in the company plan.
Host devices
Registered devices count even when offline. A device does not disappear because it is unused.
Concurrent sessions
A concurrent-session allowance limits sessions at the same time, not total accounts.
Stripe checkout
Only the company owner starts checkout. Prices, taxes and recurring terms are confirmed on Stripe before payment.
No automatic purchase
Creating an account or company does not buy a subscription.
License status in context
Your workspace shows the server-reported subscription and license status; a return URL alone does not activate access.
HELP & GETTING STARTED
A straightforward start.
Set up accounts, authorize devices and connect with a clear understanding of what the platform can do.
Getting started
Create an account
Create your account with your name and email. The workspace signs you in after successful registration.
Confirm your email
Use the confirmation code sent by the configured email service. If email sending is unavailable, the workspace will say so.
Add your devices
Install the current Host app, authorize its required permissions and assign it to your account. Updated Hosts report inventory details when supported.
Invite your support team
Use company invitations and device sharing to grant only the access each person needs.
Questions before you connect
Why is a device offline?
A powered-off device or unavailable Host cannot accept a session. Last reported inventory is historical, not proof that the device is online now.
Can Front Support turn on a powered-off device?
Only supported hardware and an available wake path can start a sleeping or powered-off device. Android shutdown/startup is device-dependent; an app cannot universally power on a switched-off device.
Why do Android permissions need attention?
Android and the manufacturer control Accessibility, screen-capture consent and background behavior. Front Support must not bypass these controls.
Will all sound be captured?
Android playback capture depends on the OS and source app's capture policy. Protected audio and some system sounds are not available to ordinary apps.
What if a connection fails?
Use the connection status in the app. Firewalls, NAT, routing and regional networks can affect a session; no connection method guarantees every network.
How do I recover my sign-in email?
Use a secondary recovery email that you previously verified in My account. Without one, contact your company administrator.
Open account help →FRONT SUPPORT
Ready for a clearer support day?
Get started with your Front Support account.